Business terms
Business Terms
Last updated: January 2026
These terms govern contracting, delivery, payments and TrackeraX services. They complement the accepted quotation or contract, the Software License and Terms of Use. The Privacy Policy explains data processing and does not replace legally required authorizations.
Payment
All payments are made through billing channels enabled by TrackeraX. Activation is confirmed when the payment shows as credited. Monthly licenses are billed periodically; for the perpetual license, the payment covers the usage right on the authorized instance. A quotation of up to USD 1,000 is charged in full. If the total exceeds USD 1,000, payment may be split into the installments and dates set out in the accepted quotation. The first installment must be credited before the platform is installed or the Android APK or iOS installer is generated. If the quotation does not set the balance due date, the balance is due 15 calendar days after installation or installer generation, whichever occurs first.
Prices
Prices and included services are set in the accepted quotation. Price changes do not retroactively alter agreed amounts. Changes for renewals will be communicated before the new charge so customers can decide whether to continue. Applicable taxes and third-party costs will be identified where relevant.
Refund & Return Policy
Voluntary cancellation does not by itself create a refund right for licenses or services actually delivered. Applicable remedies for non-performance, warranties, withdrawal, payment reversal and other legal rights remain available. The situations are detailed below.
Cancellation and legal rights
Voluntary cancellation does not by itself require refunds for services actually performed. Applicable rights for non-performance, warranties, withdrawal and payment reversal remain available. Legal exceptions do not depend on discretionary approval by TrackeraX.
Delivery and work started
Installation and generating a build are technical milestones; performance is determined by the contracted scope. Started or delivered work is assessed according to actual performance and law. Non-use or store rejection does not by itself create a refund right, without prejudice to correcting defects attributable to TrackeraX.
Reviews and defects
Reviews address defects in the agreed scope. They are not new development and do not remove warranties or legal remedies. Delivery disputes will be assessed using the quotation and performance evidence.
Installments above USD 1,000
Amounts up to USD 1,000 are payable in full. A quotation total above USD 1,000 may be split under accepted amounts and dates. The first payment must clear before installation or generating the installer. If no balance date was agreed, it is due fifteen calendar days after the first installation or installer-generation milestone.
Unpaid one-time balance
TrackeraX will send written notice at maturity and allow seven calendar days to clarify or pay. It may then suspend unpaid deliverables or, if technically compatible, restore the previous paid version after notice and backup. Legitimate data will not be deleted as a penalty or subjected to an incompatible schema rollback. Without a compatible previous version, the unpaid part is suspended. Amounts and outstanding obligations are resolved under the contract and law.
Subscriptions and add-ons
Cancellation prevents future renewals under the contracted period; performed periods are not refunded merely because of cancellation. Plan or hosting arrears may suspend that service. Update or additional support arrears affect the add-on and do not terminate a paid perpetual license. Monthly arrears are not grounds for version rollback.
Requests and exceptions
Send requests to admin@trackerax.com with the contract reference and reason. Agreed exceptions must be in writing. Legally required rights and refunds prevail over this policy.
Delivery and Software Modifications
Delivery consists of the agreed milestones and requirements: installation and base setup of the platform and, for apps, the corresponding build or installer and any contracted publication services. Generating a file does not by itself establish completion of the full agreed scope. Store approval depends on third parties; defects within the delivered scope are addressed under the contract and law. Apps, integrations and extra work are charged separately only when not already included. Customer server permissions are governed by the Software License.
A readable file or its location in a configuration, public, bootstrap or vendor directory does not authorize modification. Encoded files, bundles and license and integrity controls are always excluded. Third-party components retain their own licenses. The Software License defines the full scope.
Software LicenseLicense Confirmations
At the licensee's request, TrackeraX may issue confirmations of the date, version, domain, scope and validity of its license. These confirmations only evidence the commercial relationship with TrackeraX and are neither a legal opinion nor a pronouncement on disputes with third parties.
Termination
Customers may request cancellation in writing before the next renewal, under the contracted period. Late payment for hosting or a recurring plan may suspend that service; late payment for updates or additional support suspends that add-on and does not by itself terminate a paid perpetual license. Notices, deadlines and consequences for installment balances are detailed in this policy. License breaches follow the Software License. Termination respects legal rights, outstanding obligations and recovery of legitimate data under the contract and applicable retention requirements.
Changes to Business Terms
Document updates will be published with a date. Material changes to conditions or renewal will be communicated to the contractual contact before application and accepted where required. They do not retroactively modify contracted services or mandatory rights.
Notices
All formal, technical or legal notices must be sent in writing. Official contact email for administrative, contractual and licensing reports: admin@trackerax.com.
General
The provider is identified in the accepted quotation, invoice or contract under the trade name Seelight Luz a tus ideas. Specific terms agreed in writing prevail over incompatible general terms, without overriding mandatory law or third-party rights. Contracting must identify incorporated documents and their versions and retain evidence of acceptance. The Spanish version prevails over translations without removing rights arising from information offered to customers.
Governing Law
These Business Terms are governed by and construed in accordance with the laws of the Republic of Colombia.
Dispute resolution
The negotiation procedure and, where a valid arbitration agreement exists, arbitration in the Terms of Use apply. Non-waivable rights and access to the legally competent authority or court remain available.
Commercial claims may be sent to admin@trackerax.com. Negotiation does not restrict reports to authorities, urgent measures or truthful reviews, or suspend legal deadlines.