Frequently Asked Questions — TrackeraX

What does the customer get with TrackeraX?

A white-label web platform with master, manager (reseller) and end-user levels; a catalog of 2,800+ GPS devices from 290+ manufacturers; advanced reporting; REST API and webhooks; an interface in 30+ languages; and installation by our team. Not included in the base price and purchased separately: branded Android and iOS apps, future updates and add-ons (domain and SSL, backups, monitoring, support, WhatsApp, Telegram, Street View). Details at /pricing.

What is a white-label GPS platform?

Satellite tracking software you run and sell under your own brand: your domain, colors, apps and emails. End users never see the vendor behind it.

What reports does the platform generate?

Distance, speed, fuel, events, stops, driving, overspeeding, odometer, engine hours, geofences, drivers, DMS (fatigue and drowsiness), utilization and more. Export to PDF, Excel and CSV, and schedule by email.

Does TrackeraX have mobile apps?

Yes. Manager (Android and iOS) lets operators run the fleet from their phone: location, alerts, geofences, notifications and reports. Client (Android and iOS) turns a phone into a tracker that sends its location to the platform. Both are published under your brand on Google Play and the App Store.

How is the software protected against unauthorized copies?

Since version 4.0.0, the backend's own PHP ships compiled and obfuscated and the frontend ships compiled. License and anti-cloning validators bind the installation to the authorized server, domain and IP; integrity signatures detect tampering and the update channel is signed. Details at /intellectual-property.

Is the license tied to my server?

Yes. The license is registered to one domain and allows one copy of the software to run at a time. Additional installations require additional licenses.

Can I modify the code?

Yes, in the authorized areas: Blade views, config, lang, public, migrations and the global white-label CSS and JavaScript files. The protected PHP core and the compiled frontend may not be decompiled or altered.

What kind of license is granted?

A non-exclusive, non-assignable, non-transferable license with no right to sublicense, to use one copy of the software on a domain registered with TrackeraX. With it you run your GPS service for your customers under your brand. Full terms at /license.

Can I transfer the license?

No. The license is non-transferable and tied to the registered domain. If you need a change, contact support.

What happens if I stop paying?

The perpetual license is a one-time payment. On subscription plans, TrackeraX may suspend or terminate the service for non-payment under the business terms at /business-terms.

What can I customize?

Logos (login, front page and domain), favicon, themes, colors, welcome texts, languages, email and SMS templates, store links, CMS pages and popups. Each manager or reseller can have its own identity without affecting the master.

Do you publish the apps under my name?

Yes. We publish the Manager and Client apps with your name and icon on Google Play and the App Store. It is a separately priced service at /pricing, and publication depends on each store's review.

Is TrackeraX an alternative to GPSWOX, Wialon or RedGPS?

Yes. Compared with per-device fee models, TrackeraX offers a perpetual license with no per-device fees. It includes full white-label from the base price, deployment on your own server and support in Spanish and English. Detailed comparisons at /vs/gpswox, /vs/wialon and /vs/redgps.

How much does TrackeraX cost?

Perpetual white-label license: USD 5,000 one-time, no device cap, on your server. Managed per-device plans: L100 at USD 89/month, L500 at USD 189/month and L1000 at USD 280/month, plus a managed VPS at USD 50/month where applicable. Purchased separately: branded apps from USD 390 each (one-time) and future updates from USD 50/month. If you already have a platform, you can buy only apps and add-ons. Current prices at /pricing.

Which payment methods do you accept?

US dollars, PayPal or cryptocurrencies, through the payment channels enabled by TrackeraX. Activation is confirmed once the payment shows as credited.

What support is included?

The perpetual license includes technical support via tickets from the control panel, Monday to Sunday 24/7; general inquiries are answered by email during business hours. There is also an add-on for continuous technical support on server and platform (USD 90/month).

Are updates included?

No. The base price does not include future updates. They are purchased with the "Future web and app updates" add-on (USD 100/month) or, for the Android/iOS apps only, the "Future app updates" add-on (USD 50/month). Every version is published in the public history at /versions.

Where can I see product news?

In the platform's public changelog (/versions) and in the Manager and Client app histories (/app/manager/versions and /app/client/versions).

Who installs the platform?

Our team delivers and installs the software at no extra cost once payment is credited. Training and branding changes are implemented afterwards. App publication depends on Google Play and App Store review.

My own server or hosted by TrackeraX?

Three options: a license on your own server; a plan with a dedicated VPS managed by us (USD 50/month); or an account on our production server, which needs no VPS.

What do I need to get started?

A domain and, if you choose a license on your own server, your server. We coordinate the rest during installation and branding.

Which GPS devices are supported?

2,800+ devices from 290+ manufacturers, including Teltonika, Queclink, Ruptela, Suntech, Meitrack, Concox and JT/T 808 devices, across 280+ protocol ports. Full catalog at /supported-trackers.

Do you support cameras and live video?

Yes. Live video via the JT/T 1078 standard with channel selection and multi-camera view in the Manager app, plus recordings. Check compatible models at /supported-trackers.

Which languages does the platform support?

The interface is available in 30+ languages, including Spanish, English, French, German, Italian, Portuguese, Russian, Chinese, Arabic and Korean, with translation tools and per-user language preference.

Can I migrate from another platform?

From GPSWOX we offer a data and configuration update service; its cost depends on your GPSWOX version (see /pricing). For other platforms, contact us.

What currency are prices in?

US dollars (USD). You can pay in dollars, with PayPal or with cryptocurrencies.

Explore more

• White-Label GPS Platform for Distributors | TrackeraX
• All Features - TrackeraX
• TrackeraX Apps — Manager and Client
• GPS tracking mobile app for Android and iOS | TrackeraX
• TrackeraX Client App — using your phone as a GPS tracker
• TrackeraX app versions — Lite and Pro
• Lite vs Pro — TrackeraX App Manager
• TrackeraX App Client Versions
• Blog
• Glossary
• Industries
• Integrations
• Webservices
• API
• Chinese GPS clones

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