Frequently Asked Questions

A white-label web platform with master, manager (reseller) and end-user levels; a catalog of 3,000+ GPS devices from 290+ manufacturers; advanced reporting; REST API and webhooks; an interface in 59 languages; and installation by our team. Not included in the base price and purchased separately: branded Android and iOS apps, future updates and add-ons (domain and SSL, backups, monitoring, support, WhatsApp, Telegram, Street View). Details at /pricing. Manager apps come in Lite or Pro, and the advanced modules (AI Assistant and standalone camera module) are also purchased separately.

Satellite tracking software you run and sell under your own brand: your domain, colors, apps and emails. End users never see the vendor behind it.

Distance, speed, fuel, events, stops, driving, overspeeding, odometer, engine hours, geofences, drivers, DMS (fatigue and drowsiness), utilization and more. Export to PDF, Excel and CSV, and schedule by email.

Yes. Manager (Android and iOS) lets operators run the fleet from their phone: location, alerts, geofences, notifications and reports. Client (Android and iOS) turns a phone into a tracker that sends its location to the platform. Both are published under your brand on Google Play and the App Store.

Since version 4.0.0, the backend's own PHP ships compiled and obfuscated and the frontend ships compiled. License and anti-cloning validators bind the installation to the authorized server, domain and IP; integrity signatures detect tampering and the update channel is signed. Details at /intellectual-property.

Yes. The license is registered to one domain and allows one copy of the software to run at a time. Additional installations require additional licenses.

Yes, in the authorized areas: Blade views, config, lang, public, migrations and the global white-label CSS and JavaScript files. The protected PHP core and the compiled frontend may not be decompiled or altered.

A non-exclusive, non-assignable, non-transferable license with no right to sublicense, to use one copy of the software on a domain registered with TrackeraX. With it you run your GPS service for your customers under your brand. Full terms at /license.

No. The license is non-transferable and tied to the registered domain. If you need a change, contact support.

The perpetual license is a one-time payment. On subscription plans, TrackeraX may suspend or terminate the service for non-payment under the business terms at /business-terms.

Logos (login, front page and domain), favicon, themes, colors, welcome texts, languages, email and SMS templates, store links, CMS pages and popups. Each manager or reseller can have its own identity without affecting the master.

Yes. We publish the Manager and Client apps with your name and icon on Google Play and the App Store. It is a separately priced service at /pricing, and publication depends on each store's review.

Yes. Compared with per-device fee models, TrackeraX offers a perpetual license with no per-device fees. It includes full white-label from the base price, deployment on your own server and support in Spanish and English. Detailed comparisons at /vs/gpswox, /vs/wialon and /vs/redgps.

It depends on the option: a perpetual license on your server (one-time payment, no monthly fee, no device cap), an account on our server, or a VPS managed by us, with a plan based on the number of devices. Branded apps, future updates and add-ons are purchased separately. If you already have a platform, you can buy only apps and add-ons. Current prices and quotes are at /pricing; payment terms at /business-terms. Apps are always a one-time payment and cost less if you take a plan (L100 to L1000).

US dollars, PayPal or cryptocurrencies, through the payment channels enabled by TrackeraX. Activation is confirmed once the payment shows as credited.

We provide support via WhatsApp Monday to Friday, 7:00 to 19:00 (Colombia time). Urgent issues outside those hours are handled based on availability. The platform has its own help section. There is also an add-on for continuous technical support on server and platform; its price is at /pricing.

No. The base price does not include future updates. They are purchased with the "Future web updates" and "Future app updates" add-ons, separately or together. Prices at /pricing. Every version is published in the public history at /versions.

In the platform's public changelog (/versions) and in the Manager and Client app histories (/app/manager/versions and /app/client/versions).

Our team always installs it. With the own-server license, installation is included in the purchase and is done once payment is credited. No training is needed: the platform has its own help section, and the administrator makes branding changes from the panel. App publication depends on Google Play and App Store review.

Three options: a license on your own server; a plan with a dedicated VPS managed by us; or an account on our production server, which needs no VPS. Prices at /pricing.

A domain and, if you choose a license on your own server, your server. We coordinate the rest during installation.

3,000+ devices from 290+ manufacturers, including Teltonika, Queclink, Ruptela, Suntech, Meitrack, Concox and JT/T 808 devices, across 280+ protocol ports. Full catalog at /supported-trackers.

Yes. Live video via the JT/T 1078 standard with channel selection and multi-camera view in the Manager app, plus recordings. Check compatible models at /supported-trackers.

The interface is available in 59 languages, including Spanish, English, French, German, Italian, Portuguese, Russian, Chinese, Arabic and Korean, with translation tools and per-user language preference.

From GPSWOX we offer a data and configuration update service; its cost depends on your GPSWOX version (see /pricing). For other platforms, contact us.

US dollars (USD). You can pay in dollars, with PayPal or with cryptocurrencies.